Defining IT in Business Terms
Beyond being table stakes for doing business at all, the strategic position of IT has expanded from being an enabler of business process and a toolset for productivity, to being a meeting place for thoughts, a collection point for corporate wisdom, and a connection maker for customers and staff. One could say that IT is as fundamental to the organization as having a staff to do work and a place to do business. This puts a new spin on business risk and business value definition that boards and executives are still catching up with.
IT as a Resource
The Process-People-Technology construct that was a rudder through the late ‘90s and into the first decade of the new millennium comes under scrutiny in the light of an emerging business definition of IT, and today, it looks more like…
People & Technology > Process & Project > Product
( Resources ) ( Creation Vehicle )
People and Information technology must be kept in sync in order to be applied optimally as resources, through corporate processes and projects, to produce the products the company sells. This synchronization has proved difficult to do, particularly with the speed of change escalating year over year.
When we think of IT as a resource that needs to be understood and developed and applied just like people, the risk management picture changes and IT starts to be regarded as something to be acquired, like talent – get the best there is for the money available, and considering the organizational capability maturity that will apply it. Also, the opportunity costs of not maturing existing IT are the same as the opportunity costs of not maturing people to meet marketplace demands.
IT as a Location
Comparisons between outdated skillsets and outdated IT hardware and software aside, the business definition of IT can be expected to continue to evolve toward a point where it replaces brick and mortar as the place where business is conducted.
The IT place-of-business houses the knowledge capital of the organization, and is a connection maker between physical locations and people, providing a meeting place for dialogue, collaboration, and creation of new thought. IT leverages business reach and removes physical barriers to conducting business and to consuming and applying human abilities.
Many organizations already categorize hardware IT with physical facilities when it comes to managing risk, but software that connects people should be included, thereby keeping all aspects of the IT place of business synchronized.
IT is and extension of place and an extension of people.
Understanding corporate IT well enough to change how it behaves is as complex and painstaking a piece of work as understanding staff sufficiently to change their behaviour to meet business challenges. To express this in terms of risk: if not understood, valued and purpose-synchronized neither your IT nor your people can achieve the necessary magnitude and frequency of change for transformation to occur or to maintain the right level of agility to remain viable.
In accepting this reality, corporate leaders must evaluate and retune their strategic and ‘good-governance’ commitments systems, software, networks and IT architecture to the same depth and breadth as the commitment they make to their people and their physical locations.