From Automation to Business Scope Revision
The role of IT in shaping tomorrow’s business operations is a distinctive one. IT has become a fundamental enabler in creating and maintaining a flexible business network. Using a framework that breaks IT-enabled business transformation into five levels, the author describes each level’s characteristics and offers guidelines for deriving maximal benefits. He suggests that each organization first determine the level at which the benefits are in line with costs or efforts of the needed changes and then proceed to higher levels as the demands of competition and the need to deliver greater value to the customer increases. – Venkatraman, N Sloan Management Review 1994
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