Planning for Organizational Transformation

When most organization embard on a total quality effort they tend ot “leap vefore they look”.  Sometimes a breif assessment of the organization and selection of a quality philosophy occurs prior to the management training… Management rushes to start several problem solving teams to quickly reap the benefits of its initial investment in total quality management… 12 to 18 months later the organization’s total quality initiative stalls with not on really understanding what has caused this outcome.

Planning for Organizational Transformation Article